March 15 2011
TechMate announces the release of Tablet LoadMate
TechMate releases Tablet LoadMate. A driver's descriptive inventory system that runs on the new affordable Slate and Tablet hardware. TechMate has capitalized on its years of experience and success with the Telxon/LoadMate system that is widely used and accepted as the industry standard and created a new version of the LoadMate system. This new tablet version allows e-mail and electronic file transfer, signature capture, zip code look-up and maps, and multi-lingual support. This fully customizable inventory system
will help drivers save time, reduce claims and print legible and readable inventories in multiple languages. The new LoadMate system will operate on any Microsoft Windows XP, Vista or Windows 7 device.
January 21st 2011
TechMate releases an upload to Wheaton Access
TechMate announced today a release of a Beta version of FirstMate which allows Wheaton users to upload and register jobs into the Wheaton Access system. FirstMate will create a file with customer information that the user can retrieve from within Access eliminating duplicate data entry. This feature is built within FirstMate and is available free of additional charge for current Wheaton license holders.
April 15 2009 TechMate Turns 20
In 1989, Lynn Peterson saw an opportunity. As a software engineer who had worked with bar-code scanning systems, he felt that there might be a chance to deliver similar solutions to the moving and storage industry. At the time, estimates were being completed exclusively with Pen and Paper, and Lynn thought that he could effectively build “a better mousetrap”.
Lynn worked closely with industry experts to create the initial bar-code Telxon scanning system however, as is the case with disruptive technologies, communicating the benefits of automating the estimating process was the biggest initial hurdle. “I knew that we had developed a great product…..a product that could redefine the survey process, but getting people to listen was the challenging part,” said Lynn.
While sales initially “trickled in”, the entrepreneur was patient and persistent, and in time salespeople, agents and van lines began to realize the competitive advantages and TechMate was effectively launched.
Twenty years have now elapsed and TechMate has become an industry standard, with thousands of users in the US and abroad. “Lynn has built something that is both unique and special,” said General Manager Thomas May, “we all take great pride in the solutions and services we continue to deliver.”
TechMate has come a long way since the initial Telxon Scanner and now provides a range of products across numerous hardware platforms, including: SalesMate, LoadMate and FirstMate. Still heavily involved in the day-to-day operation, Lynn credits his team with the company’s success, “I have been fortunate to work with great people over the years. Like me, most of TechMate’s employees seem to live and breathe moving….I suppose it gets into your blood.”
Lynn has no plans of retiring in the near future and says that he continues to draw energy and ideas from his clients, “I am really proud of what we have created together. TechMate is a great place to work. We demand a lot of our people and they consistently go above and beyond the call of duty. Our reputation is of paramount importance to me and I think that it is a reflection of who I am as a person. I also am very thankful for our customers and deeply appreciate all of the relationships we have built. It is, afterall, our customers who drive and inform our development.”
If the last twenty years is any indication, the future for Lynn Peterson and TechMate appears bright. TechMate has several new product releases on the near horizon and plans to celebrate its 25th anniversary in style!
March 15 2009 TechMate releases Beta sHub Upload for Allied/North American
TechMate announced today that it has begun Beta Testing for Allied and North American customers to be able to upload/register jobs directly into sHub from FirstMate. This development represents a giant step forward for the 1,000 plus users from these two van lines. When a job is “booked”, a salesperson or coordinator will now have the option to click on the interface and, upon successful submission, a Camis number will be returned directly into the FirstMate application.
TechMate anticipates this solution will be available for general release to all North American and Allied agents by June of 2009. TechMate is incorporating this functionality directly into FirstMate and there will not be any additional costs to existing license holders.
March 1st 2009 Executive Moving named AMSA Independent Mover of the Year
TechMate would like to congratulate customer Executive Moving System’s Inc. for their recent selection as the American Moving and Storage Association’s Independent Mover of the Year Award. The “Indy” reflects AMSA's and the industry’s commitment to outstanding performance among independent movers. Outstanding performance may be demonstrated in a variety of ways including community service, employee relations, innovative operations or customer service practices. This award is presented annually to an independent moving company nominated by an employee or business partner and selected by a panel of industry experts.
Executive Moving Systems was started in 1991 by Melvin “Dee” and Kathleen M. Bailey. The foundation of the company is built around the core values of faith and family. As Dee explains, “put people-not profits, first”. The truly caring family attitude built within the entire organization flows freely through every aspect of the business. “Treat others better then you expect to be treated and focus your business decisions on the needs of the family (your employees, customers and community) this is really what sets us apart” states Chuck Bailey, Executive’s General Manager.
Executive has been a TechMate customer for several years and credits TechMate with helping to solidify and refine their sales and inventory processes. 2009 marks the 2nd year in a row that a TechMate customer has received the prestigious “Indy” award.
For more information about Executive Moving Systems please contact us at 1-800-377-8184, firstname.lastname@example.org or www.thebestmove.com
August 15 2008 TechMate Announces an Alliance with Alliance
TechMate International announced a strategic partnership with third-party service provider Alliance Relocation Services. Alliance has been delivering quality third-party services since 1999 and has a rapidly expanding customer base within the relocation industry. The partnership will allow TechMate's 3,500 customers to schedule third-party services, such as crating and damage repair directly from inside of the FirstMate software.
"The only thing that we have to distinguish ourselves from our competition is our ability to service the customer. I back this up by making my cell phone available to all of our clients," said CEO Jim Walsh, "The partnership with TechMate coincides with the service philosophy of Alliance and streamlines the process of quoting and scheduling third-party services."
According to Lynn Peterson, Founder and President of TechMate International, "I have always admired the attention to detail at Alliance. I respect what Jim has done to date and we share a common admiration and appreciation for the moving industry. The internet allows vendors and service providers to connect with one another in a way that was never feasible before and ultimately, we all benefit through a more integrated, comprehensive offering."
FOR MORE INFORMATION, GO TO: www.alliancerelocation.com
June 1 2008 TechMate International Releases Live Chat and New Training Videos
TechMate International announced the release of two new initiatives designed to enhance the user experience of their 3000+ clients. “LiveChat” will be accessible both from the TechMate website and from the FirstMate application, and will allow users to connect directly with support technicians in California and New Jersey. “The advantage of this approach is that it represents a great alternative to the phone and allows support technicians to link into a user’s computer if necessary,” said Thomas May of TechMate. “This is an especially powerful tool during the peak support periods.”
In the interest of creating better trained, and more informed clients, TechMate International has also posted 19 training videos that range in length from approximately 3 to 11 minutes. “While these videos will probably never supplant our one-on-one training sessions, they should help to enhance the experience of our users. So many of our users know our software from a particular perspective, and the training videos will help to open their eyes to new features and offerings,” Tom continued. The training videos are accessible from the support tab of the TechMate website: www.techmateinternational.net
1, 2007: TechMate releases
new .net SalesMate for PDA.
Building on the success of the PocketPC SalesMate product,
TechMate International announced the release of it’s
new .net SalesMate application. This new application is
largely based upon the existing software, but will enable
users to run on the 2005 Pocket PC operating system. In
addition, the .net platform allows for such features as
an automated update process and a number of additional
features which will help to solidify TechMate’s
position as the leader in mobile sales solutions.
development process was quite extensive as we were really
starting with a blank page,” said CEO Lynn Peterson.
“The .net product represents a very important step
for TechMate and its customer base. We have added some
significant technical resources and are very excited about
the product direction. We will, in the near future, be
able to offer a fully wireless solution similar to the
current Fedex/UPS model….a development that promises
to radically transform our industry.”
15, 2007 TechMate Releases
International Releases new PocketPC-based Driver Inventory
the recent acquisition of competitor Adeena LLC, TechMate
International has announced the release of a new LoadMate™
application. Built with cutting-edge .net mobile technology,
the new LoadMate™ reflects 17 years of moving industry
experience. According to Lynn Peterson, President and
CEO of TechMate: “We are very excited about this
release and feel that it represents a critical step towards
a paperless environment. We have modeled our future development
plans after the Fedex/UPS model and feel that this release
is a perfect addition to the TechMate product suite.”
new LoadMate™ will replace the legacy Telxon bar-code
scanning system; deployed with great success at more than
2,000 moving companies. Mirroring the existing pen and
paper process, this solution offers several critical advantages
for companies looking to streamline their operations and
reduce claims. Chief among these is the ability to save
digital copies of completed inventories, email inventories
to the home office (or shipper) and customize the program
to reflect the unique needs of each driver/owner operator.
can either be used as a stand-alone application, or in
conjunction with the FirstMate™ “hub system”
to provide a comprehensive information flow. “The
process is really the same as using pen and paper,”
said Piet Gauchat, head of marketing for TechMate and
a former moving executive. “Anyone who has ever
done a handwritten inventory should be able to use LoadMate™.
Once the driver completes the initial 1 hour training
program – they are usually “live” with
the system right away. Drivers tell us that they are able
to facilitate the inventory process in approximately 25%
less time. In addition, you get the “wow factor”
from shippers; which results in a more professional presentation
and, more importantly, significantly fewer claims. We
live in a computer age and people just trust computer
generated inventories more than illegible handwritten
LoadMate™ solution empowers the driver through wireless
technology. Owing to the fact that the software is loaded
on the Windows Mobile Operating System, it is possible
for drivers to further enhance their operational efficiency
by coupling LoadMate™ with rating software, digital
expense reports and log solutions. In addition, the PDA
platform can be used in conjunction with PC Miler to offer
a GPS enabled, truck-friendly, mapping solution.
plans for the product include “internationalizing”
the product by adding support for 9 languages, along with
additional graphical images and several other new features.
LoadMate™ will, in the immediate future, allow drivers
to wirelessly communicate with their offices and not only
print inventories and container summaries, but also print
Bills of Lading; thus eliminating the need to physically
mail paperwork. This development will significantly improve
cash flow for both the driver and agent.
Companies have now realized the benefits of automation
at some level, however technology is still vastly underutilized
in the Moving Industry”, continued Lynn Peterson.
“Effective use of Technology represents the fastest
method to substantially impact the bottom-line. TechMate
has been in the Moving Industry since 1989 and I have
heard every excuse for not automating critical functions,
including: “I am bad with computers”, “My
people are bad with computers”, “We can’t
afford it.” etc….there are really only two
ways to grow your business; create more leads, or deal
more efficiently with the leads and jobs that you already
have. Some holdouts still perceive of technology as a
luxury item, in the same way that trucks were perceived
as luxury items at the turn of the century. I believe
firmly however that investment in technology has a direct
payout and that the return on investment should be understood
and measured by astute business owners. With the advent
and incorporation of new technologies, the question of
“Can I afford this?” is being replaced with
“Can I afford not to make this investment from a
LoadMate™ software is being sold at a price point
of $1495 for domestic users, which includes the initial
more information on LoadMate™ and the entire suite
of TechMate products, please go to www.TechMateInternational.com
or call 888-TECHMATE.
June 1st, 2007,
TechMate International, Inc., the leading provider of
sales software to the Moving and Storage Industry has
acquired Adeena LLC, according to Lynn Peterson, President
and CEO of TechMate.
International, who has been providing moving software
for the past 17 years and pioneered the concept of an
electronic mobile sales tool in 1989, has more than 5,000
installations and customers in over 40 countries. The
new TechMate will be the largest provider of software
to the relocation industry in the world.
would never have considered moving forward [with this
merger] unless we felt that this was in the best interests
of our customers and employees,” said former Adeena
CEO Piet Gauchat, who will assume responsibility for sales
and marketing for TechMate. “We merged two strong
companies that shared a vision for the future of our industry.
The combined resources and knowledge base of both teams
will allow TechMate to enhance Customer support by maintaining
offices in both New Jersey and in California allowing
support to be provided from 8 am EST and 8 pm EST.”
believe firmly that the easiest and least expensive way
for moving companies to impact their bottom-line is through
investments in technology,” suggested Lynn Peterson.
“The future of moving will be similar to the FedEx
model: one-time entry, immediate access to information
at any point in the relocation process, wireless data
transfer and communication. With our new product line
including a Pocket PC Windows Mobile 5 driver system,
we will be able to deliver this reality and, at the same
time solidify TechMate’s position as the “Industry
Standard” in Moving Software.”